![]() Our core network processes, transmits and connects data and voice traffic for all of our wireless and wireline (internet) customers across Canada. We’ve narrowed the cause of the outage on July 8, 2022, to a network system failure following a maintenance update to our core network, which caused a router malfunction early Friday morning. You do not need to contact us for the credit as it will be automatically applied to your account. We will be automatically crediting customers with the equivalent of five days service. Once again, we sincerely apologize for the impact this has caused our customers. Our network is now fully operational to the standards you have come to expect. To our valued customers – on Friday July 8th we experienced a network outage across both wireless and wireline services.
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